Core Health & Fitness is excited to once again demonstrate its commitment to service by introducing the Online Troubleshooting feature on Core Connect. 

This feature is an advanced self-service solution that can help you identify the problem you’re having with your equipment. The easy-to-use troubleshoot flow system takes you step by step with illustrations, videos, and imagery, so that identifying issues and making repairs is as straightforward and easy as possible. This feature is currently available for all main floor cardio, HIIT and group cycle equipment with new content for our other Core products added monthly. 

“We want to make service easy for all so we have launched a troubleshooting tool that will walk our customers and partners through the steps to resolve any symptoms on our products,” says Daniel Murray, VP of Global Customer Service at Core Health & Fitness. “By following these flows, you can quickly get to a resolution to any technical issue as if one of our experts is there with you.” 

Core Connect and it’s ever improving features continues to mark a positive trend of action from Core Health & Fitness to improve customer support and satisfaction, while demonstrating the company’s commitment to its customers long after the date of sale. 

This free troubleshooting feature, and more, is available to all customers via the Core Connect site, or Core Connect App, available for download free from both the Apple and Google app stores. 

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